What Our Users Say
Help with account
I had some issues cancelling subscription and gold membership not showing in my account, Michelle helped me resolve this issue quickly and always explaining nicely what happened. Thank you again for prompt response. I think for future it would be nice to receive email confirmation after purchasing a membership and also when cancelling one so we are aware that it went through.
Response from Emerald Chat
Thanks a lot for the kind words! 💚 Really appreciate the feedback about email confirmations too. That’s a solid suggestion and we’ll pass it to the team so we can make things clearer moving forward. Thanks for taking the time to share your experience, and don’t hesitate to reach out if you need anything else 🙌
Just something i wanna say
Hey! while groups are great in all, i would like to add a random groups feature, it would be like the random 1-on-1, but with a group of people!
Response from Emerald Chat
Hey! Love that idea 👀 A random group feature is actually a really solid suggestion. It could be a fun mix between 1-on-1 and public groups. I’ll pass this along to the team so we can look into it. Appreciate you taking the time to share it 🙌 Feel free to also post a feature request to our official roadmap: https://feedback.emeraldchat.com/
Great Customer Service
It has improved greatly from few years ago.
Response from Emerald Chat
Appreciate that 🙌
We’ve put in a ton of work since the takeover, so it’s great to hear you’ve noticed the improvements. More upgrades coming. Thanks for sticking with Emerald Chat 💚
Intimacy filter
I think even with intimacy filter i still end up with people who don’t want intimacy. overall website is good tho
Response from Emerald Chat
Thanks for the feedback 🙏 Glad you’re enjoying the site overall.
The intimacy filter is meant to increase the chances, but yeah, it can’t fully control how other users behave once connected. We’re always tweaking matching and filters to make them more accurate, so this kind of feedback really helps. If you’ve got ideas on how it could work better, feel free to share anytime 💚
Refund
They helped me to do a refund.. But the cancellation button doesnt work as i expected
Response from Emerald Chat
Thanks for the feedback! 🙏 Glad our team could help with the refund. Sorry the cancellation button didn’t work the way you expected. We’re actively improving that flow, and your note helps a lot. If anything still feels off, feel free to reach out and we’ll sort it out quickly. 💚
Good customer support
I’m using this emerald chat for more than 2 years, the customer support excellent, immediate response when I have a query.
Response from Emerald Chat
Appreciate that a lot 🙌
2+ years is a long time, and we’re really glad we’ve been able to help whenever you needed it. Our support team’s always got your back. Thanks for sticking with Emerald Chat 💚