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157 reviews ★★★★☆★ (4.8/5)

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157 reviews ★★★★☆★ (4.8/5)

Just something i wanna say

April 23, 2026

Hey! while groups are great in all, i would like to add a random groups feature, it would be like the random 1-on-1, but with a group of people!

Response from Emerald Chat

Hey! Love that idea 👀 A random group feature is actually a really solid suggestion. It could be a fun mix between 1-on-1 and public groups. I’ll pass this along to the team so we can look into it. Appreciate you taking the time to share it 🙌 Feel free to also post a feature request to our official roadmap: https://feedback.emeraldchat.com/

Great Customer Service

April 23, 2026

It has improved greatly from few years ago.

John

Response from Emerald Chat

Appreciate that 🙌

We’ve put in a ton of work since the takeover, so it’s great to hear you’ve noticed the improvements. More upgrades coming. Thanks for sticking with Emerald Chat 💚

Intimacy filter

April 23, 2026

I think even with intimacy filter i still end up with people who don’t want intimacy. overall website is good tho

Fishsticks

Response from Emerald Chat

Thanks for the feedback 🙏 Glad you’re enjoying the site overall.

The intimacy filter is meant to increase the chances, but yeah, it can’t fully control how other users behave once connected. We’re always tweaking matching and filters to make them more accurate, so this kind of feedback really helps. If you’ve got ideas on how it could work better, feel free to share anytime 💚

Refund

April 23, 2026

They helped me to do a refund.. But the cancellation button doesnt work as i expected

Dimitri

Response from Emerald Chat

Thanks for the feedback! 🙏 Glad our team could help with the refund. Sorry the cancellation button didn’t work the way you expected. We’re actively improving that flow, and your note helps a lot. If anything still feels off, feel free to reach out and we’ll sort it out quickly. 💚

Good customer support

April 23, 2026

I’m using this emerald chat for more than 2 years, the customer support excellent, immediate response when I have a query.

Response from Emerald Chat

Appreciate that a lot 🙌

2+ years is a long time, and we’re really glad we’ve been able to help whenever you needed it. Our support team’s always got your back. Thanks for sticking with Emerald Chat 💚

Pretty cool stuff!

April 23, 2026

I contacted about a problem with my gold subscription, the email i got back was super polite and helped me resolve the issue very quickly. Awesome application too, i get meet lots of cool new people. I even met someone that I regularly talk to so I thank you for that Emerald!

aaron

Response from Emerald Chat

Thanks a ton for the kind words! 🙌

Really glad our support team could sort out your Gold issue quickly. And that’s awesome to hear you’re meeting cool people, even better when those chats turn into real connections. That’s exactly what Emerald is all about. Appreciate you being part of the community 💚

best chat and service!

April 23, 2026

best chatter on the web and great service!

Feige

Response from Emerald Chat

Appreciate that a lot 🙌

We try to keep Emerald Chat fun, fast, and friendly. Glad it shows. Thanks for being part of it! 💚

Nice support！

April 23, 2026

I would like to sincerely thank you for your kind and attentive support. I truly appreciate the time and effort you took to assist me, and your professionalism made a great difference.

Response from Emerald Chat

Thank you so much for the kind words ❤️

We really appreciate you taking the time to share this. Glad our team could help and make a difference. That’s exactly what we aim for. Hope you continue enjoying Emerald Chat!

immediate help

April 23, 2026

michelle is always quick to help with issues. and the site is also very nice platform to meet others

star

Response from Emerald Chat

Thanks a lot for the kind words! 💚

Michelle will be happy to hear this. Glad you’re enjoying the platform and meeting new people here. That’s exactly what we’re aiming for. Happy chatting!

Great site.

April 23, 2026

Great site. Always loved being heard and actually met my wife on this site. So its crazy how this site can turn out.

Lane

Response from Emerald Chat

Wow, that’s amazing to hear ❤️

Being part of a story like that is exactly why Emerald Chat exists. Thanks for sharing this with us, and congrats to you both! Wishing you a lifetime of good conversations and good vibes!