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Professional, courteous, quick to reply
The support term are very professional and courteous and replied to my query promptly. Although they weren’t able to offer a refund for the gold subscription, which is understandable, they did offer a complimentary extra 15 days to my gold subscription. I will likely continue using emerald chat as I find it is the best omegle alternative out there.
Response from Emerald Chat
Thanks so much for the kind words! Glad our support team took good care of you and that the extra 15 days helped. We appreciate you sticking with Gold—and hearing we’re your top Omegle alternative means a lot. If you ever need anything, just hit us up.
Very satisfied
The support always answered me very quickly and fixed the problem asap.
Response from Emerald Chat
Love to hear that! 🙌 Our support team works hard to jump in fast and get things sorted. Thanks for the shoutout.. Here if you need anything else. 💚
Nice
It was good
Response from Emerald Chat
Thanks for the love! Glad you had a good time on Emerald Chat. If there’s anything we can do to make it even better, hit us up. 💚
Overall good
Was good, you connect with the people and have fun moments
Response from Emerald Chat
Love to hear that! Glad you’re meeting awesome people and having fun moments on Emerald Chat. Thanks for hanging with us—see you back in the chats! 💚
ban reversal
My account was recently banned mistakenly. Support contacted me directly as soon as they discovered the error, reversed it and apologized for the error.
The entire situation was handled professionally and I appreciate the self correction on emeralds part with zero involvement from me
Response from Emerald Chat
Huge thanks for the shoutout! Glad we caught the mistake fast and made it right without you needing to lift a finger. Appreciate your patience and for giving us the chance to fix it. If you ever need anything, we’re here.
Great place to meet new people!
I’ve been using Emerald Chat for a while, and I really enjoy how easy it is to meet and talk to new people. The interface is simple and fun, and the support team is responsive and helpful. Highly recommend it for anyone looking to chat safely online
Response from Emerald Chat
Thanks so much for the love! Glad you’re finding it easy to meet new people and vibe with the simple UI. Our support team will be happy to hear this too. We’re big on safety, so it’s great that shines through. Appreciate the recommendation!
Pretty good but waiting is very frustrating
I love Emerald Chat, but when I select genre specification I have to wait too much…
Response from Emerald Chat
Thanks for the love! Sorry about the wait when you pick a genre. Demand spikes can slow matching. A few tips:
– Try broader filters or toggle genres off for faster matches
– Refresh the queue if it stalls
We’re actively optimizing the matcher to cut wait times. If you can share your device, browser, and time you noticed it, we’ll dig in faster. Appreciate you sticking with us!
Great
This is a good Omegle substitute. Honestly, the only change it needs is an option to enable notifications for when friends are online, or better yet, specific friends. I met a lot of good people on here, and some of them ask me if I’ll be on the website again. Sometimes I have to find them. But without getting any notifications, this is extremely difficult. If I were a dev, I’d definitely add this. But other than that, great.
Response from Emerald Chat
Thanks for the love and the thoughtful idea! Friend-online notifications (including specific friends) is a great call—we hear this a lot. We’ve passed it to the team and are exploring the best way to build it without spamming people. In the meantime, make sure you’ve added friends so it’s easier to reconnect. Appreciate you being here and helping us improve!
Great omegle alternative!
Met a bunch of interesting people and had fun!
Response from Emerald Chat
Love to hear that! Thanks for hanging out on Emerald Chat. Hope you keep meeting awesome people. If you ever have feedback or need help, we’re here. 💚
Ban appeal
Support team was fast and effective at responding to emails, did not expect such great service.
Response from Emerald Chat
Thanks so much! Glad we could help quickly and get you sorted. If you ever need anything else, just shoot us an email. We’re here for you. 💚
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