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Very helpful and swift communication

May 6, 2026

First of all I was convinced I was ripped off with my subscription, but then I decided to write to support and helpfulness and quick solving of the issue convinced me maybe I should keep that subscription. Overall honestly great communication and speed. Thanks again to Michelle and the cancellation department!

Aeon

Response from Emerald Chat

Hey! Really appreciate you taking the time to share this 🙏

Totally get how frustrating that situation can feel at first, so I’m glad our support team could clear things up quickly.

Thanks for giving us the chance to fix it, and for sticking around. If you ever need anything else, we’ve got you. 💚

Goated app

Met a lot of cool people and always had a good time

Omar

Love to hear that ❤️

Meeting cool people and having a good time is exactly what Emerald Chat is about. Appreciate you hanging out with us!

Help with account

I had some issues cancelling subscription and gold membership not showing in my account, Michelle helped me resolve this issue quickly and always explaining nicely what happened. Thank you again for prompt response. I think for future it would be nice to receive email confirmation after purchasing a membership and also when cancelling one so we are aware that it went through.

Filipe

Thanks a lot for the kind words! 💚 Really appreciate the feedback about email confirmations too. That’s a solid suggestion and we’ll pass it to the team so we can make things clearer moving forward. Thanks for taking the time to share your experience, and don’t hesitate to reach out if you need anything else 🙌

Just something i wanna say

April 23, 2026

Hey! while groups are great in all, i would like to add a random groups feature, it would be like the random 1-on-1, but with a group of people!

Hey! Love that idea 👀 A random group feature is actually a really solid suggestion. It could be a fun mix between 1-on-1 and public groups. I’ll pass this along to the team so we can look into it. Appreciate you taking the time to share it 🙌 Feel free to also post a feature request to our official roadmap: https://feedback.emeraldchat.com/

Great Customer Service

It has improved greatly from few years ago.

John

Appreciate that 🙌

We’ve put in a ton of work since the takeover, so it’s great to hear you’ve noticed the improvements. More upgrades coming. Thanks for sticking with Emerald Chat 💚

Intimacy filter

I think even with intimacy filter i still end up with people who don’t want intimacy. overall website is good tho

Fishsticks

Thanks for the feedback 🙏 Glad you’re enjoying the site overall.

The intimacy filter is meant to increase the chances, but yeah, it can’t fully control how other users behave once connected. We’re always tweaking matching and filters to make them more accurate, so this kind of feedback really helps. If you’ve got ideas on how it could work better, feel free to share anytime 💚

Refund

They helped me to do a refund.. But the cancellation button doesnt work as i expected

Dimitri

Thanks for the feedback! 🙏 Glad our team could help with the refund. Sorry the cancellation button didn’t work the way you expected. We’re actively improving that flow, and your note helps a lot. If anything still feels off, feel free to reach out and we’ll sort it out quickly. 💚

Good customer support

I’m using this emerald chat for more than 2 years, the customer support excellent, immediate response when I have a query.

Appreciate that a lot 🙌

2+ years is a long time, and we’re really glad we’ve been able to help whenever you needed it. Our support team’s always got your back. Thanks for sticking with Emerald Chat 💚

Pretty cool stuff!

I contacted about a problem with my gold subscription, the email i got back was super polite and helped me resolve the issue very quickly. Awesome application too, i get meet lots of cool new people. I even met someone that I regularly talk to so I thank you for that Emerald!

aaron

Thanks a ton for the kind words! 🙌

Really glad our support team could sort out your Gold issue quickly. And that’s awesome to hear you’re meeting cool people, even better when those chats turn into real connections. That’s exactly what Emerald is all about. Appreciate you being part of the community 💚

best chat and service!

best chatter on the web and great service!

Feige

We try to keep Emerald Chat fun, fast, and friendly. Glad it shows. Thanks for being part of it! 💚

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