What Our Users Say

Good but could be better.

September 17, 2026

1) Site us buggy..for example it connects with another person when you’re already in a chat with someone also disconnects abruptly…when neither of the individuals disconnected it.

2) love to include emojis in chat desktop and edit options.

3)Better UI would be good.

Ash

Response from Emerald Chat

Thanks for the feedback! We just launched a new UI and hope it makes the experience smoother. We’re also constantly working on chat stability and appreciate the suggestions for desktop emojis and message editing.

A nice website to meet new people

September 17, 2026

It’s a nice website to meet random internet strangers; the possibility of chatting anonymously, allows users to be more carefree, to judge less based on the appearances and more on the interaction itself. I’m not sure the karma system really works, I can see the reasoning but the fact that you can buy karma, united with the fact that nobody seems to care to give you positive karma but only negative karma, looks like a fallacious system that instead of rewarding people for being nice and friendly, punishes anyone who doesn’t pay.

I know I have plenty of positive interactions, people often thank me, and stay hours chatting, clearly enjoying their time, yet my karma is negative, although I never offend or be harsh with anyone. I probably get rated negatively because sometimes I refuse to talk with certain categories of people, like minors, or people who want to talk about topics I don’t like. Honestly, I’ve no idea why I receive negative karma, but this is it, and I think it would be better if it got reworked or removed.

Anon

Response from Emerald Chat

Thanks for sharing this. Karma is meant to reflect overall interactions, but we understand it can feel unfair when ratings come from simply setting reasonable boundaries, especially around avoiding minors or topics you’re not comfortable with. We appreciate the feedback and will keep it in mind as we improve the system.

Good, but could use some QOL touches

September 17, 2026

Hey there, was given an email to leave a review so I’ll give mine.

I’m a Gold user myself, so obviously I love the website. But it doesn’t come without it’s downsides that can easily be touched up.

For instance, with Gold, there’s an option to choose only women, but 2/3 of the time it’s a guy for some reason. On top of that, the queues are longgggggg most of the time, between 1-3 minutes between each person I queue up with.

Along with that, my mutes/blocks do not stick and stay when I refresh the page. There’s a ton of black screens that I hit mute on but I still queue up with them for some reason. Don’t think it’s meant to be like that but it is.

The only other thing I can think of at the moment is that whenever a user deletes their account and has you added as a friend, I can’t go back and remove them for whatever reason, it just gives me an error message.

Silvie

Response from Emerald Chat

Thank you for your honest feedback and for being a Gold user. We’re glad to hear you enjoy using Emerald, and we agree that the issues you mentioned should not be happening.

We’ve shared your concerns regarding the gender filter, long queue times, mutes and blocks, black screens, and deleted accounts with our development team for review.

To help us investigate further, please email any relevant details and screenshots to support@emeraldchat.com. This will allow our support team to look into your account directly and work toward a resolution.

We appreciate you taking the time to report these issues. Your feedback helps us improve Emerald Chat.

Lots of bugs

September 17, 2026

There is a lot of bugs but over all its a good app otherwise but I can use it till the bugs are fixed

Rach

Response from Emerald Chat

Thanks for your patience, and we’re sorry for the issues you’ve experienced. Our team is actively working to fix bugs and improve Emerald Chat. Occasionally, maintenance can cause temporary problems, but we appreciate your understanding and feedback while we work to make the experience more reliable.

Some bugs

September 17, 2026

Recently there’s been a few fundamental issues such as chats ending instantly but the other person still being able to text. DMs not being sent or received and membership perks such as sending pics not working.

La

Response from Emerald Chat

Sorry you’ve been dealing with that! Those issues definitely shouldn’t be happening. Please reach out through our support (support@emeraldchat.com) with your account details and any screenshots/timestamps you have so we can investigate the chat, DM, and membership feature problems properly.

The best app

September 17, 2026

I recently had an issue with my subscription, but Michelle quickly provided an effective solution. I really appreciated how fast and helpful the support team was. This app is great for making genuine friends, and the customer service is excellent. Highly recommended!

José

Response from Emerald Chat

Thanks so much for the kind words! We’re glad Michelle could get your subscription issue sorted quickly. It means a lot to hear you’re enjoying Emerald Chat and making genuine connections here.