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[site_reviews_count scope=”site”] [site_reviews_rating]

Fast help

September 22, 2026

they helped me immediately and always responded within minutes even late at might they’re amazing.

andy

Response from Emerald Chat

Thanks so much! We’re glad our team could help quickly. We really appreciate the kind words!

Website and Staff

September 22, 2026

A fun experience on the website, some odd people but that is expected. I recently contacted staff to assist with my account and they responded in such a fast time.

Mark

Response from Emerald Chat

Thanks for the kind review! We’re glad you’re enjoying Emerald Chat and that our support team could help quickly. We appreciate you being part of the community!

Very understanding

September 17, 2026

The customer support is really good. They are understanding and considerate

Brod

Response from Emerald Chat

Thanks so much for the kind words! We’re glad our support team made you feel heard and cared for.

Most convienent

September 17, 2026

Emerald Chat is overall best available

bambi

Response from Emerald Chat

Thanks so much! We’re really glad you think Emerald Chat stands out. Appreciate the support!

good but could be great

September 17, 2026

the website works fine but there is an app outthere

surprisingly the app is not as cool as the website

i can’t see the full pfp of anyone even me, i cant get to the info of other users about their interest when in a chat i can’t mute or report,

and in the chat u need to click on the person speaking to know her/his name to reply to.

but overall I’ve met cool people on emerald and the technical support is amazing.🌹

enhancing

Response from Emerald Chat

Thanks for the honest feedback! We’re glad you’ve met cool people here and had a great experience with our support team. We hear you on the app features and usability: full profile photos, user info, reporting/muting, and clearer names in chat are all valuable feedback. We’ll share this with the team.

Good but could be better.

September 17, 2026

1) Site us buggy..for example it connects with another person when you’re already in a chat with someone also disconnects abruptly…when neither of the individuals disconnected it.

2) love to include emojis in chat desktop and edit options.

3)Better UI would be good.

Ash

Response from Emerald Chat

Thanks for the feedback! We just launched a new UI and hope it makes the experience smoother. We’re also constantly working on chat stability and appreciate the suggestions for desktop emojis and message editing.

A nice website to meet new people

September 17, 2026

It’s a nice website to meet random internet strangers; the possibility of chatting anonymously, allows users to be more carefree, to judge less based on the appearances and more on the interaction itself. I’m not sure the karma system really works, I can see the reasoning but the fact that you can buy karma, united with the fact that nobody seems to care to give you positive karma but only negative karma, looks like a fallacious system that instead of rewarding people for being nice and friendly, punishes anyone who doesn’t pay.

I know I have plenty of positive interactions, people often thank me, and stay hours chatting, clearly enjoying their time, yet my karma is negative, although I never offend or be harsh with anyone. I probably get rated negatively because sometimes I refuse to talk with certain categories of people, like minors, or people who want to talk about topics I don’t like. Honestly, I’ve no idea why I receive negative karma, but this is it, and I think it would be better if it got reworked or removed.

Anon

Response from Emerald Chat

Thanks for sharing this. Karma is meant to reflect overall interactions, but we understand it can feel unfair when ratings come from simply setting reasonable boundaries, especially around avoiding minors or topics you’re not comfortable with. We appreciate the feedback and will keep it in mind as we improve the system.

Good, but could use some QOL touches

September 17, 2026

Hey there, was given an email to leave a review so I’ll give mine.

I’m a Gold user myself, so obviously I love the website. But it doesn’t come without it’s downsides that can easily be touched up.

For instance, with Gold, there’s an option to choose only women, but 2/3 of the time it’s a guy for some reason. On top of that, the queues are longgggggg most of the time, between 1-3 minutes between each person I queue up with.

Along with that, my mutes/blocks do not stick and stay when I refresh the page. There’s a ton of black screens that I hit mute on but I still queue up with them for some reason. Don’t think it’s meant to be like that but it is.

The only other thing I can think of at the moment is that whenever a user deletes their account and has you added as a friend, I can’t go back and remove them for whatever reason, it just gives me an error message.

Silvie

Response from Emerald Chat

Thank you for your honest feedback and for being a Gold user. We’re glad to hear you enjoy using Emerald, and we agree that the issues you mentioned should not be happening.

We’ve shared your concerns regarding the gender filter, long queue times, mutes and blocks, black screens, and deleted accounts with our development team for review.

To help us investigate further, please email any relevant details and screenshots to support@emeraldchat.com. This will allow our support team to look into your account directly and work toward a resolution.

We appreciate you taking the time to report these issues. Your feedback helps us improve Emerald Chat.

Lots of bugs

September 17, 2026

There is a lot of bugs but over all its a good app otherwise but I can use it till the bugs are fixed

Rach

Response from Emerald Chat

Thanks for your patience, and we’re sorry for the issues you’ve experienced. Our team is actively working to fix bugs and improve Emerald Chat. Occasionally, maintenance can cause temporary problems, but we appreciate your understanding and feedback while we work to make the experience more reliable.

Some bugs

September 17, 2026

Recently there’s been a few fundamental issues such as chats ending instantly but the other person still being able to text. DMs not being sent or received and membership perks such as sending pics not working.

La

Response from Emerald Chat

Sorry you’ve been dealing with that! Those issues definitely shouldn’t be happening. Please reach out through our support (support@emeraldchat.com) with your account details and any screenshots/timestamps you have so we can investigate the chat, DM, and membership feature problems properly.

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