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Very understanding
The customer support is really good. They are understanding and considerate
Response from Emerald Chat
Thanks so much for the kind words! We’re glad our support team made you feel heard and cared for.
Most convienent
Emerald Chat is overall best available
Response from Emerald Chat
Thanks so much! We’re really glad you think Emerald Chat stands out. Appreciate the support!
good but could be great
the website works fine but there is an app outthere
surprisingly the app is not as cool as the website
i can’t see the full pfp of anyone even me, i cant get to the info of other users about their interest when in a chat i can’t mute or report,
and in the chat u need to click on the person speaking to know her/his name to reply to.
but overall I’ve met cool people on emerald and the technical support is amazing.🌹
Response from Emerald Chat
Thanks for the honest feedback! We’re glad you’ve met cool people here and had a great experience with our support team. We hear you on the app features and usability: full profile photos, user info, reporting/muting, and clearer names in chat are all valuable feedback. We’ll share this with the team.
Good but could be better.
1) Site us buggy..for example it connects with another person when you’re already in a chat with someone also disconnects abruptly…when neither of the individuals disconnected it.
2) love to include emojis in chat desktop and edit options.
3)Better UI would be good.
Response from Emerald Chat
Thanks for the feedback! We just launched a new UI and hope it makes the experience smoother. We’re also constantly working on chat stability and appreciate the suggestions for desktop emojis and message editing.
A nice website to meet new people
It’s a nice website to meet random internet strangers; the possibility of chatting anonymously, allows users to be more carefree, to judge less based on the appearances and more on the interaction itself. I’m not sure the karma system really works, I can see the reasoning but the fact that you can buy karma, united with the fact that nobody seems to care to give you positive karma but only negative karma, looks like a fallacious system that instead of rewarding people for being nice and friendly, punishes anyone who doesn’t pay.
I know I have plenty of positive interactions, people often thank me, and stay hours chatting, clearly enjoying their time, yet my karma is negative, although I never offend or be harsh with anyone. I probably get rated negatively because sometimes I refuse to talk with certain categories of people, like minors, or people who want to talk about topics I don’t like. Honestly, I’ve no idea why I receive negative karma, but this is it, and I think it would be better if it got reworked or removed.
Response from Emerald Chat
Thanks for sharing this. Karma is meant to reflect overall interactions, but we understand it can feel unfair when ratings come from simply setting reasonable boundaries, especially around avoiding minors or topics you’re not comfortable with. We appreciate the feedback and will keep it in mind as we improve the system.
Lots of bugs
There is a lot of bugs but over all its a good app otherwise but I can use it till the bugs are fixed
Response from Emerald Chat
Thanks for your patience, and we’re sorry for the issues you’ve experienced. Our team is actively working to fix bugs and improve Emerald Chat. Occasionally, maintenance can cause temporary problems, but we appreciate your understanding and feedback while we work to make the experience more reliable.
Some bugs
Recently there’s been a few fundamental issues such as chats ending instantly but the other person still being able to text. DMs not being sent or received and membership perks such as sending pics not working.
Response from Emerald Chat
Sorry you’ve been dealing with that! Those issues definitely shouldn’t be happening. Please reach out through our support (support@emeraldchat.com) with your account details and any screenshots/timestamps you have so we can investigate the chat, DM, and membership feature problems properly.
The best app
I recently had an issue with my subscription, but Michelle quickly provided an effective solution. I really appreciated how fast and helpful the support team was. This app is great for making genuine friends, and the customer service is excellent. Highly recommended!
Response from Emerald Chat
Thanks so much for the kind words! We’re glad Michelle could get your subscription issue sorted quickly. It means a lot to hear you’re enjoying Emerald Chat and making genuine connections here.
Good site similar to Omegle
Not as much variety in the matching but still a good chat site.
Response from Emerald Chat
Thanks for the feedback! We’re glad you’re enjoying Emerald Chat. We’re always working on improving match variety and making conversations better for everyone.
Great app and even better customer service
Great app for meeting new people from around the globe, and incredibly helpful and kind customer service. They helped me very quick and easy when I reached out to them.
Response from Emerald Chat
Thanks so much for the kind words! We’re glad you’re enjoying meeting people worldwide and that our support team could help quickly.
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