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GREAT CUSTOMER SERVICE
Michelle’s customer service was flawless, she helped me tremendously, thank you!!!
Response from Emerald Chat
Michelle’s gonna love this! Thanks for the awesome shoutout. So happy she made your day. We’ll pass this on to her. Appreciate you being here with Emerald Chat! 💚
It’s an easy program to use and it works quite well
I enjoy using this kind of program. The only thing I would like to improve is the size of the screen when you are chatting with people. Since I use a very large monitor, I tend to enjoy watching people in a large screen, otherwise, its fun to use.
Response from Emerald Chat
Thanks for the love! Appreciate the feedback on chat screen size. We’ll pass this to the devs! Happy chatting!
Cancell sub
Nice help from admins
Response from Emerald Chat
Thanks for the love! Our mods and admins work hard to keep Emerald Chat safe and fun. If you ever need help or have ideas to improve, hit us up anytime. 💚
Had issues with gold membership
Had issues with Gold membership and Michelle kindly helped me to my satisfaction. Very professional and her customer skills are top notch. If she is getting paid, she deserves a raise and if she isn’t, she deserves to get paid!
Response from Emerald Chat
Huge thanks for the love! Glad Michelle got your Gold sorted. We’ll pass this shoutout to the team. Appreciate you sticking with us!
Great customer service
Really cool guys and quick
Response from Emerald Chat
Thanks so much! Glad you had a smooth, fast experience. If you ever need anything, hit us up! Always here to help. 💚
Great App, a few fixes would make it perfect!
I met someone really special on this app. Ksenija, if you’re reading this, its your bugar man Gaga, I miss you, I want us to try again, I am ready to be serious, let’s reconnect!
Regarding the app, my suggestion is to PLEASE PLEASE PLEASE make it so I can search a user by display name, I don’t know the username of the person I want to reconnect with. Also, often the messages disappear after a few minutes and I can’t type in the chat!
If you can please add the feature to search by display name, I am even ready to make a donation for this feature.
Response from Emerald Chat
Hey Gaga, thanks for sharing this. Hope Ksenija sees it!
– Display name search: noted. We’re exploring safer ways to let people find each other without compromising privacy or fueling spam. I’ve flagged your request to the team.
– Messages disappearing / can’t type: that’s not normal. Try updating your browser, disable extensions (especially ad blockers), clear cache, and switch to desktop or a different network. If it keeps happening, shoot us details (time, device, browser, any screenshots) at support@emeraldchat.com so we can squash it.
Happy that you’re having a great time at Emerald! Thanks for your support!
You could meet pretty nice people, as long ad you use appropriate tags
I’ve met several cool individuals who suited to my liking my only dislike is that obviously online people would do anything to turn something cool into completely illegal.. that’s the only downside when meeting someone nice here.
Response from Emerald Chat
Thanks for the love and for being real about the downside. We work hard to keep Emerald Chat safe—active moderation, reporting tools, and bans for rule breakers. If you ever run into sketchy behavior, hit report and we’ll handle it fast. Glad you’re meeting awesome people here!
Emerald is amazing.
Emerald chat is amazing to know people, everyone is so unbelievable great to talk to and it’s very easy to use. Recommended!
Response from Emerald Chat
Thanks so much for the love! Glad you’re meeting awesome people and finding it easy to use. Appreciate the recommendation. Hope you keep having great chats! 💚
Very attentive, excellent customer service!
Michelle answered my inquiry very quickly and efficiently. Michelle was very helpful !
Response from Emerald Chat
Thanks so much for the love! We’ll pass this on to Michelle—glad she could help fast and get you sorted. If you need anything else, we’re here. 💚
Password didnt work
Got reset and worked perfectly
Response from Emerald Chat
Love to hear that! Glad the reset did the trick. If anything pops up again, hit us up—always here to help. 💚
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