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Had issues with gold membership
Had issues with Gold membership and Michelle kindly helped me to my satisfaction. Very professional and her customer skills are top notch. If she is getting paid, she deserves a raise and if she isn’t, she deserves to get paid!
Response from Emerald Chat
Huge thanks for the love! Glad Michelle got your Gold sorted. We’ll pass this shoutout to the team. Appreciate you sticking with us!
Great customer service
Really cool guys and quick
Response from Emerald Chat
Thanks so much! Glad you had a smooth, fast experience. If you ever need anything, hit us up! Always here to help. 💚
Great App, a few fixes would make it perfect!
I met someone really special on this app. Ksenija, if you’re reading this, its your bugar man Gaga, I miss you, I want us to try again, I am ready to be serious, let’s reconnect!
Regarding the app, my suggestion is to PLEASE PLEASE PLEASE make it so I can search a user by display name, I don’t know the username of the person I want to reconnect with. Also, often the messages disappear after a few minutes and I can’t type in the chat!
If you can please add the feature to search by display name, I am even ready to make a donation for this feature.
Response from Emerald Chat
Hey Gaga, thanks for sharing this. Hope Ksenija sees it!
– Display name search: noted. We’re exploring safer ways to let people find each other without compromising privacy or fueling spam. I’ve flagged your request to the team.
– Messages disappearing / can’t type: that’s not normal. Try updating your browser, disable extensions (especially ad blockers), clear cache, and switch to desktop or a different network. If it keeps happening, shoot us details (time, device, browser, any screenshots) at support@emeraldchat.com so we can squash it.
Happy that you’re having a great time at Emerald! Thanks for your support!
You could meet pretty nice people, as long ad you use appropriate tags
I’ve met several cool individuals who suited to my liking my only dislike is that obviously online people would do anything to turn something cool into completely illegal.. that’s the only downside when meeting someone nice here.
Response from Emerald Chat
Thanks for the love and for being real about the downside. We work hard to keep Emerald Chat safe—active moderation, reporting tools, and bans for rule breakers. If you ever run into sketchy behavior, hit report and we’ll handle it fast. Glad you’re meeting awesome people here!
Emerald is amazing.
Emerald chat is amazing to know people, everyone is so unbelievable great to talk to and it’s very easy to use. Recommended!
Response from Emerald Chat
Thanks so much for the love! Glad you’re meeting awesome people and finding it easy to use. Appreciate the recommendation. Hope you keep having great chats! 💚
Very attentive, excellent customer service!
Michelle answered my inquiry very quickly and efficiently. Michelle was very helpful !
Response from Emerald Chat
Thanks so much for the love! We’ll pass this on to Michelle—glad she could help fast and get you sorted. If you need anything else, we’re here. 💚
Password didnt work
Got reset and worked perfectly
Response from Emerald Chat
Love to hear that! Glad the reset did the trick. If anything pops up again, hit us up—always here to help. 💚
A Hopeless Place for a Hopeless Romantic
I met this guy, a simple and smart, a funny and silly nobody. A two weeks full of sparks and silly smiles. We live in two different Inds. I feel like I’ve known him since forever. Turned out we were elephants and he said elephants don’t forget. We like stupid questions like what you do, what are you up to, where are you. While we already know the answer that we both are two people with nothing to do, up to nothing, and sit side by side in this chatting room. He once asked where were I, I answered, “Here. Staring at you like the blood moon would have swallowed me tonight,” he the responded, “Damn your lines.”
He once said that we both shine when we’re alone. We both like to do things alone like hop on trains to just read, eat out, going to the cinema, or just sitting at our own space feeling the empty space with the loneliness sometimes or without the loneliness. Although we only met through the chat room, but I know immediately that I’ll be having a comfortable silence with this guy.
At some point, the system didn’t work out. He might think it was me who left but I never wanted to. Maybe just the system. Yet the customer experience team was very helpful. Whether this will be having a sweet journey ahead or not, but I’m forever thankful for this app for being a place for me to meet my fellow silly elephant from the previous life.
And for you, mrnobody, if you read this silly message, I wish you always know how special and beautiful you are. And those two weeks means like the beach where we wanted to be living in running a small shack with a character. If Waymond Wang would liked to just doing laundry and taxes with Evelyn, I would liked to just listening to your old guy talk, listening to you being a nerdy movie geek, doing a trash talk together, even enjoying the most comfortable silence.
Response from Emerald Chat
This made our day. Thanks for sharing your story and for trusting Emerald Chat with it. We’re glad support could help when the system hiccuped, and we’re working nonstop to keep those connections smooth.
If anything glitches again, ping us anytime.
Michelle is great
Michelle is Wholesome, Knowledgeable, and Helpful
Response from Emerald Chat
Thanks for shouting her out — we’ll pass this along to her. Glad you had a wholesome, helpful experience on Emerald Chat. Come back anytime!
Incredible Customer service
They did a great thing with helping me out with a problem and compensated for it, i thank the moderation team for this wonderful opportunity.
Response from Emerald Chat
Huge thanks for the kind words! Glad our mod team could sort things out and make it right. We’ve always got your back—enjoy Emerald Chat and hit us up anytime you need help. 💚
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